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General

Yes, you can order tile samples. We can post a 15cm x 15cm sample free of charge. To request a sample please click here to contact us and let us know which sample you require.

We can work the area required if specific measurements are given but cannot be held responsible if the measurements are given incorrectly. We would recommend the assistance of a qualified tiler to help work this out. We also recommend that if you do your own measuring that you add 10% of what you have measured up for cuts.

They are approximate. Tiles can vary slightly from different batches and different factories.

Please order more via telephone, email or the website. If you have any specific requirements, please let us know prior to your order.

  1. Ensure existing floor is fixed as rigidly as possible.
  2. If it is a very good floor you could use ultimate S2 flexible adhesive (which we can supply at a cost).
  3. Generally we recommend over boarding with 6mm tile backer board prior to tiling (which we can supply at a cost).
  4. Having overboarded we recommend S! Flexible adhesive (which we can supply at a cost).

Porcelain is a non porous kaolin clay of superior quality.

A good quality score and snap cutter will cope with most tiles. If necessary a wet bed cutter or grinder with a premium diamond blade will suffice.

Ordering Queries

You can purchase Per SQM. All prices are stated next to the tile image for every product on our website.

If the order has not been dispatched we will be able to add directly to your order. Please ensure that you have ordered the correct amount of tiles you require, any late additions may be subject to carriage costs depending weights and quantities. Each request will be reviewed on an individual basis.

Yes you can as long payments are made online prior to dispatch.

We accept most major debit or credit cards, including Visa Credit and Debit cards and Mastercard.

We will send your picking details with your order, to confirm the items you receive. Order confirmation will be emailed to you upon payment with a copy of your receipt. If you require another copy, please contact us using our contact form or via telephone.

At Dawson & Frank Tiles, we take data security very seriously and are happy to tell you that we are currently using the latest SSL (Secure Socket Layer) technology.

Delivery Queries

All these tiles are our regular stock and will normally take 3-5 working days. The next day delivery service means all orders will need to be with us by 10.00am. Please see T&C’s.

We deliver to all the UK and all our delivery prices will be displayed when viewing your basket and during checkout.

Each order of the tiles purchased will be of the same batch.

All damages and irregularities must be notified within 2 working days of the delivery. The exact amount missing or damaged must be notified in writing, email or telephone and replacements will be sent out. It will be deemed acceptable that 1 or 2 tiles may be broken, due to the nature of the goods. In this instance we would recommend that you try to use these, where cutting is necessary. If you still require 1 or 2 tiles to complete the job, we will send out the replacements on the assumption the original notification was given within the time-scale above.

If you receive damaged or incorrect tiles you will need to inform us within 2 working days of delivery. We will either refund you or send replacements as quickly as possible.

If you have ordered tile samples, we will obviously carry out checks to ensure you have had the correct order / correct tiles picked etc and ask you to supply the sample tile or an image of it next to what has been delivered. This will help us work out what has happened and help us to resolve the situation. If samples have not been ordered, Dawson & Frank Tiles cannot be held responsible for any discrepancies between the tiles ordered and the images / products on screen.