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Terms & Conditions

Please read the following carefully. The terms below form a binding contract between you and Dawson & Frank Tiles Limited which governs your use of Dawson & Frank Tiles services. We will commence providing the Services to you immediately on your acceptance of this Agreement. You expressly acknowledge and agree that you will not be able to withdraw from this Agreement other than as set out below once the Services have commenced.

Dawson & Frank Tiles may revise and update these Terms & Conditions, at any time and without prior notification.

Tiles Samples

Dawson & Frank Tiles make sample tiles with free delivery, therefore, a restriction is in place regarding the number of sample tiles a Customer may order of one style/type/colour.

A Customer may only order 1 sample tile of any style, colour or type, but may order as many different styles, types and colours as they choose. Please note that a minimum order value for full sample tiles is in place and a maximum number of samples ordered per customer.


Whilst we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered, we will inform you as soon as possible to give you the option of reconfirming your order at the correct price, or cancelling it. If we are unable to contact you we will treat the order as cancelled. If the Company take the action to cancel the order, for standard stock items and you have already paid for the goods, you will receive a full refund.

Each Contract between the Customer and Dawson & Frank Tiles will consist of the Order, the Terms and Conditions and such other specific terms as the two parties shall agree in writing.


Dawson & Frank Tiles accepts most major Credit & Debit Card payments via our on-line website. These payments are Credit checked and final payment authorisation given, via appointed and accredited 3rd Party Credit Agencies. The Company cannot take any responsibility for the non-authorisation of on-line payments howsoever caused or for any subsequent delay in delivery, when authorisation is queried or additional Credit checking processes are involved.

Credit Checking routines require that the Debit or Credit Card used, is registered to the appropriate person (Buyer). Should the credit authorisation fail, Dawson & Frank Tiles reserve the sole right to employ additional Credit checking measures in order to confirm or qualify the authenticity of the Buyer. Dawson & Frank Tiles cannot accept any liability for any delay, or cost incurred by the Buyer as a result of a delay in the Credit authorisation process.

If Payments are declined or queried by the appointed and accredited 3rd Party Credit checking agency, Dawson & Frank Tiles reserve the sole right to employ additional Credit checking measures in order to confirm or qualify the authenticity of the Buyer. Dawson & Frank Tiles cannot accept any liability for any delay, or cost incurred by the Buyer as a result of a delay in the Credit authorisation process.


As the number of tiles per square yard and square metre is nominal, the Buyer will be responsible for ensuring sufficient quantity of tiles are ordered.

Acceptance of your order and the completion of the contract between the Buyer and Dawson & Frank Tiles will take place upon the dispatch to the Buyer of the products ordered, unless we have notified you that we will not accept your order, or you have cancelled it.

Orders are accepted and promises for delivery given, conditionally upon our being able to secure the necessary material and /or goods and without responsibility for delays arising through risks and uncertainties of manufacture, strike, accidents, or other causes beyond our direct control.

Dawson & Frank Tiles reserves the right not to supply the Buyer at the Companies sole discretion.

The Company can only be held responsible for any failure against products supplied, to the extent that the manufacturer of such products is prepared to guarantee the same. All tiles are susceptible to impact damage and this is unrelated to the wearing grade. Tiles can wear and must be protected against grit, movement of appliances and items being dropped on the surface. No tiles are guaranteed against chipping or mis-use. Some variations in size, shape, manufacturing tolerance, shading and pattern are inherent in the manufacture of tiles and therefore Dawson & Frank Tiles accepts no liability. Variations in texture, shade and size can occur from that which is advertised. Dawson & Frank Tiles recommends that a sample is purchased prior to the main order. It is the responsibility of the buyer to ensure that tiles are of an acceptable shade and size, and satisfactory for their situation.

Any fault, quality or shading issue with the tiles supplied will remain the responsibility of the manufacturer. Dawson & Frank Tiles will accept no responsibility for further or subsequent loss or expense, if the tiles are faulty, or not to the acceptance of the Buyer. Any such issues will be passed to the manufacturers, whereby any claims will become solely the manufacturer’s liability, disclaimers or notes printed on boxes or packaging will become the responsibility of the Buyer to read and accept, prior to use or fixing.

Any claim by the Buyer, which is based on any defect in the quality or condition of the Goods, or their failure to correspond with specification, shall (whether or not the delivery is refused, by the Buyer) be expected to notify Dawson & Frank Tiles in writing, email or telephone within 2 working days, from delivery. If delivery is refused and the Buyer does not notify Dawson & Frank Tiles accordingly, the Seller shall have no liability for such defect or failure and Dawson & Frank Tiles shall be bound to pay the price as if the Goods had been delivered in accordance with the Contract.


Dawson & Frank Tiles respectfully recommends that the Buyer does not book a Tiler or Tradesman, until the goods have been delivered to the desired location. The risk in relation to the goods passes to the Buyer at the point of physical delivery, at the time of delivery.

Dawson & Frank Tiles shall not be liable to the Buyer, or be deemed to be in breach of the Contract by reason of any delay in performing, or if any failure to perform, was due to any cause beyond the Companies reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded, although not exclusively, as causes beyond the Companies control; Act of God, Explosion, Flood, Tempest, Adverse Weather conditions, Fire or Accident, Traffic delays/Road works, War or threat of War, Sabotage, Civil Unrest, Import / Export regulations and embargoes, Fuel availability, Strikes, Industrial action, Raw material availability, Power failure or disruptions and breakdowns in vehicles or machinery.

For the purpose of general appreciation / association, the vehicle making the delivery is likely in most cases to be a large heavy goods vehicle. Failure to communicate relevant information (e.g Narrow roads, Road works, Gravel or uneven driveways, Building sites, High rise apartments (with or without lifts)) to Dawson & Frank Tiles prior to delivery may result in additional costs for the re-supply being incurred by the Buyer and may also increase the re-delivery lead time.

Before fixing, the Buyer should ensure that they are satisfied that the goods supplied, are correct to the original order. All items should be thoroughly unpacked and inspected as soon as possible. Should you have any queries or questions at this stage, relating to the supply, damage, shading or any other fault, please contact us via email or telephone.

Cancellation of orders

If the Buyer cancels the order after dispatch, but before physical delivery, the Buyer will be expected to accept delivery of the goods and take responsibility for the return of the goods to Dawson & Frank Tiles. A Full refund will be issued for the Goods and the original Delivery charge once the goods have been received and inspected by Dawson & Frank Tiles, as being in a resalable condition. Dawson & Frank Tiles will not accept under any circumstances the cost for delivering, or re-packaging of the goods.

The goods must arrive in a resalable condition, therefore the Buyer, before returning the goods must ensure that the packaging is suitable for the safe return of the product. The cost for any additional packaging will be the responsibility of the Buyer. The Buyer should return goods using conventional haulage and should not use Express or Special Transportation services, unless specifically agreed with the Company, in writing, prior to the goods being returned. Dawson & Frank Tiles will not accept any costs for the re-packing of goods, in any circumstances.
Refunds for cancellations will only be processed once the goods have arrived with Dawson & Frank Tiles and have been fully inspected and deemed to be in a resalable condition. Dawson & Frank Tiles reserve the right to amend the amount refunded based on the value of the resalable goods. After 7 (seven) working days from delivery, if the Buyer wishes to cancel the order, this action will be considered to be a ‘Return’ and be covered by our Returns Policy – see below. Refunds will be processed as a priority, however, dependent upon circumstances, the administration may take up to 3-5 working days to complete. The maximum time period to refund any monies will not exceed 45 Days from the receipt of goods. Additionally, please note, any monies paid back to Credit / Debit cards may take a further 3-5 days to show on Customers statements. – However, it may be possible to improve on these timings by contacting your Bank / Card account company.

Our returns policy is

Damages / Incorrect Delivery – If you receive damaged or incorrect tiles you will need to inform us within 2 working days of delivery. We will either refund you or send replacements as quickly as possible. The refund will be processed within 5 working days following our receipt of the return. The customer will have the right to return goods if they are not happy with their selection. The goods must be returned in the original packaging to Dawson & Frank Tiles and the customer will be responsible for arranging transport and insurance of goods. This must be done within 45 days of receiving the order. Refunds will be processed within 5 working days following our receipt of the return, original delivery costs will not be refunded. Please note – Due to shading variation caused by stock turnover,


We are registered under the Data Protection Act 1998 (“the Act”) and comply with the Act in all our dealings with your personal data. If you make an enquiry by email on our website or request information about our products and other services, you will need to give to us personal information such as your name, email address, business or home address and telephone number. We will use this information to answer your enquiry or to send you the requested information or literature required.

This web site is operated by Dawson & Frank Tiles, Our registered office is 21 Clare Rd, Halifax HX1 2HX. Registered in England and Wales No. 9790833.

Any material downloaded or otherwise obtained through the use of this web site is done at your own discretion and risk and you will be solely responsible for any damage to your own computer system, or loss of data that results from the download of any such material.

This site, including the content and information provided within, is governed by the laws of England.